At Canna City Hemp, we GUARANTEE satisfaction. We offer a 100% guarantee on all of our products (given that the product is NOT opened, used, nor consumed). For a full refund, contact Canna City Hemp by phone or email within 30 business days of receiving what appears to you as a faulty product (please take pictures if damaged upon arrival) in order to document any issues so that we can use your photos to make any USPS shipping claims.
After the above is completed, please return the unused product back to Canna City Hemp for internal analyses and you are more than welcome to use the mail option of your choice.
If we mistakenly send out the wrong item or if the item was damaged during shipping, we will pay for a return label to have it sent back to us and replaced. But if for some reason the buyer has a change of heart and wishes to return their unopened product, the cost of return shipping will be paid by the customer.
Please return any unwanted, unopened product to:
Canna City Hemp
120 E. Broad St.
Statesville, NC 28677